Refund Policy:
In case of cancelation of your booking, we will impose cancellation charges as follows:
30 days or prior to departure -cancellation free of charge;
30 days or more prior to departure – loss of deposit
15-29 days before departure – 30% of tour cost
7-14 days before departure – 50% of tour cost
6 or fewer days before departure full amount of tour cost
Bespoke Tour, may be subject to alternative cancellation terms, which will be communicated to applicable Clients at the time of booking. All cancellations must be in writing and be made by the person who submitted the booking form. Please send an email to your contact at the Company, with a copy to info@heyalbania.com
Cancellation by the Company
We reserve the right to cancel the contract between us for any reason prior to your payment of the full price of the trip. In this case, we will refund in full any amount that you have already paid us. After you have paid in full, we will only cancel the contract if circumstances beyond our control make it unavoidable. Such circumstances include, but are not limited to, civil or political unrest, terrorism, natural disaster, or other force majeure circumstance. In the unlikely event that such circumstances arise, we will contact you immediately and offer you the choice of equivalent services or a full refund of all monies paid. No additional compensation will be paid over and above the total sum received from you.